Aged Care Guide & Assessment
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Aged care guides
Aged care guide
ACAT/ACAS Assessment
The provision of Aged Care services starts with an assessment by a skilled person employed by the Department of Health who determines what level and type of care is appropriate at that time. Does the person need ‘at home’ care and at what level – or is entry to permanent residential care more appropriate?
This assessment is fundamental to the provision of care and in the absence of this assessment, a person is unable to be admitted to subsidised care.
A sample letter
After the assessment, My Aged Care sends a letter with a referral code for each recommended service.
Sample
Sally Lucas
10 Belton St
Melbourne VIC 3001
Sally Lucas,
The referral code allows you to visit and select your preferred service provider. Please quote the referral code to service providers to assist with discussions and determine the best service for you.
Service | Referral Code |
|---|---|
Residential Respite Low Care | 2-12345678912 |
Residential Permanent | 3-78945612378 |
Home Care Package Level 3-4 | 4-45612378956 |
If you have any further queries, please call the My Aged Care contact centre on 1800 200 422.
Your assessment
The letter confirms your assessment and the assessment service that carried it out.
Your referral codes
Each recommended service has its own referral code. Quote it to service providers when you discuss your care.
Finding a provider
Use the Service Finder at myagedcare.gov.au, or call the My Aged Care contact centre on 1800 200 422.
‘At home’ care
The system of providing ‘at home’ care underwent substantial revision late in February 2017. The system provides eligible persons with a ‘voucher’ to use with a provider of their selection at the level authorised by their ACAT/ACAS assessment.